I felt like Dr. Penzone and his assistant were medically very efficient. However, I received a reminder of the appointment by recording on my voicemail. In the recording it told me to attend the appointment at the, "one first choice Neurology location." It did not provide an address. Consequently, when I looked it up on my GPS by the title they gave me, it gave me an address that sent me about 25 miles north of the doctors office. This caused me to be about 30 minutes late. However, the doctor did see me. But, at the end of the session, I was handed over to staff who gave me forms to fill out without telling me what the forms were for. The doctor said that he was going to issue a prescription, but never issued it. I have called back twice to attempt to get that prescription fulfilled, but have yet to hear from them.